Scheduled maintenance
Blua doctor bookings will be down for scheduled maintenance from 12am – 1am AEDT on Thursday, 31 October 2024.
24/7 video calls with online doctors^
100% of appointment fees are covered for most Bupa international members#.
Other eligible members will get 100% of fees covered for a yearly limit of either 3 or 6 appointments per person, depending on their level of cover†. Eligibility, fund and policy rules apply^.
In an emergency, call 000
Things you might book for
Common health issues
Get medical help for things that might not need a physical check, like coughs, sore throats, headaches, or infections.
Prescriptions & referrals
Request prescription renewals, referrals to another doctor, or blood tests and imaging (like x-rays).
Medical certificates
Ask for medical certificates if you’re sick, and need to take time off work or study so you can get well.
Who’s eligible?
All Overseas Student Health Cover (OSHC) or Overseas Visitor Cover (OVC) members are eligible to use this service.
Other Bupa Health Insurance members will need to be on an eligible extras product which includes Blua online doctor appointments.
Need to check what cover you have?
How it works
Step 1: Book
Confirm your membership, then find an appointment time and book.
Step 2: Attend
Attend your online appointment – either on your phone, or on your computer.
Step 3: Scripts & referrals
If requested, get eScripts on your phone, and referrals and medical certificates via email.
What is Blua?
Blua is Bupa’s digital health platform. Blua connects eligible Bupa members to services like chemist delivery and online doctor appointments with doctors across Australia.
Blua partners with Doctors on Demand to provide this online doctors service.
The Blua benefits
24/7 access to doctors for after hours advice when you or your kids are sick. Services only available within Australia.
Speak to a doctor in a range of languages for your comfort.*
Save yourself a trip to the doctor when you have something quick to discuss.
Request referrals and get them emailed to you so you can get your tests done quickly.
^ Waiting periods, fund and policy rules apply. Members will only be able to book general doctor appointments via Blua. Appointments with specialists cannot be booked via Blua. Members who are under 18 years old may need to attend the appointments with a parent or guardian. Available on all eligible extras and combined products that include Blua online doctor appointments. 100% of the appointment fees will be covered for Blua online doctor appointments. Service provided by third party partner.
† To book online doctor appointments once you've reached your yearly service limit, you'll need to book directly with another provider such as Doctors on Demand.
# Fund and policy rules apply. Yearly limits apply to Essential Lite Visitors cover, but these limits will be waived (only in relation to Blua consultations) until further notice. 100% of the cost will only be covered for Blua consults. Members will only be able to book general consultations via Blua. Consultations with specialists cannot be booked via Blua. Members who are under 18 years old may need to attend the consultation with a parent or guardian. Service provided by third party partner.
* Members’ preferred language may not be available 24/7.