Blua engages with other providers to deliver Blua healthcare services. Who you need to contact depends on what you need help with.
Contact us
Online doctors: Hola Health
For Overseas Student Health Cover and Overseas Visitors Cover members, and customers paying for this service.*
For help with obtaining your medical records, arranging follow-up care, or accessing ongoing care, contact support@blua.com.au. We'll respond within one business day so you can continue receiving the care you need.
For help with
- Booking or changing an appointment
- Questions about your consultation or what to expect
- Prescriptions, referrals, medical certificates or results
Contact Hola Health
For help with
- Finding out if you are eligible or entering your membership details
- Data sharing and privacy
- Complaints, feedback, or enquiries
Contact Bupa
Online doctors: Doctors on Demand
For all other Bupa health insurance members who are eligible for fully covered appointments up to yearly limits.^
For help with
- Booking a doctor’s appointment
- Creating a Doctors on Demand account
- Questions about your consultation or what to expect
- Prescriptions, referrals, medical certificates or results
Contact Doctors on Demand
For help with
- Finding out if you are eligible or entering your membership details
- Data sharing and privacy
- Complaints, feedback, or enquiries
Contact Blua
Chemist delivery
For help with
- Uploading prescriptions
- Orders and delivery
- Prescription collection
- Pharmacist queries
Contact Chemist2U
For help with
- Eligibility info
- Account or login issues
- Data sharing and privacy
- General feedback or enquiries
Contact Bupa
Can’t find what you’re after?
For help with anything that isn’t listed here, contact Bupa.
*Fund and policy rules apply. Yearly limits apply to Essential Lite Visitors cover, but these limits will be waived (only in relation to Blua consultations) until further notice. 100% of the appointment fees will be covered for Blua online doctor appointments. Members will only be able to book general doctor appointments via Blua. Appointments with specialists cannot be booked via Blua. Members who are 15 and over are required to book their own appointment using their own Bupa Digital Identity login. Members who are under 15 years old may need to attend the appointments with a parent or guardian. Service provided by third party partner.
^Waiting periods, fund and policy rules apply. Yearly limits of 3 or 6 appointments per person depending on the eligible extras product. Members will only be able to book general doctor appointments via Blua. Appointments with specialists cannot be booked via Blua. Members who are under 18 years old may need to attend the appointments with a parent or guardian. Available on all eligible extras and combined products that include Blua online doctor appointments. 100% of the appointment fees will be covered for Blua online doctor appointments. Service provided by third party partner. See blua.bupa.com.au for more details.