24/7 video calls with online doctors

Blua (Bupa Telehealth Pty Ltd ACN 142 900 472) collaborates with Hola Health (Pack A Pill Pty Ltd ACN 634 507 949) to offer online doctor consultations, delivered by Hola Health, through the Blua app.

Bookings, consultations and customer support are all run solely by Hola Health.

If you need help with this service, or if you'd like to access or correct your information or make a privacy complaint, contact Hola Health by phone on 1300 258 287, or by email at reception@blua.com.au.

How your information is used

To use this service, some info needs to be collected or shared between Blua and Hola Health. If you don’t provide required information, you may not be able to use this service.

Hola Health shares with Blua all personal and health information you provide while you use this service, along with any other personal and health information Hola Health generates as you use this service. This is so Blua can enable you to use this service.

Hola Health will also share your info with prescription providers, pathology or radiology services, or specialists if necessary.

Hola Health collects your name, email, mobile number, sex at birth, date of birth and emergency contact person. These are used to identify you, set up your patient profile and to send things like appointment reminders, prescriptions, and referrals.

Hola Health collects this information so doctors can send you eScripts (electronic prescriptions) by SMS. It also gives you access to cheaper, subsidised medicine and referrals.

Hola health collects details about your medical history to create a patient profile, and reason for consultation. This helps your doctor give you appropriate care.

Hola Health also shares data with Blua from consultations, for billing purposes, analytics, reporting, service improvement, complaint management and investigation.

By accepting, you agree to the collection, use and sharing of your information as described here, and to the terms and conditions. You also agree that you have the capacity to understand the terms and conditions and nature of the services you'll receive, or that you're legally authorised to act on behalf of others who will receive this service.

For more on how Blua and Hola Health handle your info, read the Blua privacy policy and the Hola Health privacy policy.

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